Frequently Asked Questions

Materials vary by design. Our collections include sterling silver, freshwater pearls, gemstones, stainless steel, brass, gold-filled metals and gold-plated finishes. Please check the material details on each product page for the specific piece you are considering.

This depends on the material and finish. Plated pieces, pearls and certain gemstones require extra care, while some materials are more water-resistant than others.

For material-specific guidance, please see our Jewelry Care Guide.

Different materials require different care. As a general rule, keep your jewellery away from perfume, cosmetics and harsh chemicals, wipe it gently after wear, and store it clean and dry.

For cleaning, storage and material-specific instructions, please see our Jewelry Care Guide.

Yes. ReflA jewellery is made with hypoallergenic materials and is suitable for sensitive skin. However, individual sensitivities can vary, so if you have a known metal allergy, we recommend checking the material details on the product page before ordering.

Gold plating can gradually change with wear over time. How quickly this happens depends on wear, moisture, skin chemistry and exposure to cosmetics or chemicals.

Proper care can help preserve the finish. See our Jewelry Care Guide for detailed care instructions.

Yes, all orders within Singapore qualify for free delivery. Most Singapore orders are sent via SingPost, so please check your mailbox after dispatch.

For in-stock items, estimated Singapore delivery is 3–5 business days from ordering, including processing. Orders are usually dispatched the next business day, with delivery typically taking 2–4 business days after dispatch.

Business days exclude weekends and Singapore public holidays. These are estimates. See our Shipping Policy for details.

Yes. International shipping rates are based on destination:

• Malaysia: S$3.50
• Hong Kong, South Korea, the Philippines and Taiwan: S$6
• Australia, New Zealand and Japan: S$8
• USA: S$12

Free international shipping is available on orders of S$120 or more. International orders usually arrive around 10–15 working days after dispatch. Delivery time may vary depending on the destination, customs processing and local postal service. See our Shipping Policy for full details.

Once your order has shipped, we will send a shipping confirmation email with tracking information. Use those details to follow your parcel. If you need help, email hello@reflajewels.com with your order number.

If you’d like to make a change to your order, please email us as soon as possible. We’ll do our best to help, though changes may not be possible once your order has been prepared or dispatched. Please note that once an order has been placed, we’re unable to accept cancellations. Thank you for your understanding.

For eligible return or exchange requests, contact us within 5 days of receiving your order. Items must be unworn, unused, in their original condition and returned with their original packaging. Refunds apply to regular-priced items; sale items are non-refundable.

Earrings and custom pieces have exclusions. Items that arrive damaged, defective or incorrect follow the process below. Please read our Returns and Refunds Policy and Terms of Service before requesting a return.

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective or incorrect. If this happens, email hello@reflajewels.com within 7 days of receiving your order, including your order number and clear photos of the issue.

Please contact hello@reflajewels.com within 7 days of receiving your order with your order number and clear photos of the issue. We will review your request and help arrange the next step.

Follow us on Instagram at @reflajewels for the latest updates on our pop-ups and retail locations. We’d love for you to discover your favourite pieces in person.