Refund policy

We hope you love your ReflA pieces. If you need to request a return or exchange, please contact us within 5 days of receiving your order.

Return or exchange requests made after 5 days from the delivery date will not be accepted.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

• Unworn and unused

• In its original condition

• Returned with its original packaging

Earrings

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Sale Items

Refunds are only applicable to regular-priced items. Sale items are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order with your order number and clear photos of the issue. We will review your request and help arrange the next step.

Return Shipping

To initiate the return process, please contact us by email to request the return address. Please note that you are responsible for covering the shipping costs for returning the item.

Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount where applicable.

For items valued over SGD 50, we recommend using a trackable shipping service or shipping insurance to ensure a secure and traceable return process.

Refunds

After we receive and inspect your return, we will send you an email confirming its receipt. You will then be notified about the approval or rejection of your refund based on the condition of the item received.

If your refund is approved, the amount will be processed and automatically credited back to your credit card or original method of payment within 5 working days.